I'm located in Canada; how do I place an order?
Thank you for your interest in our publications! We offer several convenient ways to place your order: [online][1] or by phone, mail, or fax. Please visit our [ordering information][2] page for complete details on how to order from Brookes. **NOTE**: Prices shown on our website and in catalogs are list prices in U.S.…
How can I pay for a Canadian order?
You may submit a purchase order when placing your new order if you prefer to be billed for your order. If you prefer to prepay for an order, or you are making a payment on an outstanding invoice, you can pay via credit card, ACH or wire transfer, or cheque or money order. _Please note, all orders are billed in U.S. Do…
How should resellers place orders? Can we order on your website?
For security reasons, all resale orders must be submitted in writing only – we cannot accept verbal orders. Please fax or mail your purchase order to: > Brookes Publishing Co. > > PO Box 10624 > > Baltimore, MD 21285-0624 > > Fax: 1-410-337-8539 **Please note:** Your order must be a signed, official purchase …
How can I pay for an international order?
_If you are located in Europe, the Middle East, Africa, Australia, New Zealand, Fiji, or Papua New Guinea, please visit our [international ordering][1] page for ordering and shipping information._ **For all other international customers** All international orders must be **prepaid** in U.S. Dollars before shipping. …
Do you have a Canadian distributor?
Thank you for your interest in our titles! We do not currently have an exclusive Canadian distributor. You may order our books through any bookstore or book reseller in Canada – we suggest contacting your local bookseller to inquire about current inventory. Or you can order directly with [Brookes Publishing][1] and w…
I'm a Brookes author; how do I order copies of my book(s)?
Want to share copies of your book with family, friends, or colleagues? Have an event coming up? Whatever your ordering needs may be, our Customer Service Team will help you coordinate! Just give us a call Monday through Friday, 9 a.m. to 5 p.m ET, at 1-800-638-3775. Or, if you prefer email, submit an Author Inquiry ti…
Where do I ship returns?
Need to return something? No problem! At any time within 30 days of your purchase you may return your order to us (unless otherwise indicated) for a refund of the product purchase price, _less the shipping and handling costs_. Returns are typically processed within 2-3 weeks. Please send all returns postpaid directly…
What's the best way to place an order if I live outside the U.S. and Canada?
We are pleased to fill orders to most areas of the globe directly! For those customers located in countries with an exclusive distributor*, please order from Eurospan or Footprint as applicable. All other international customers should order directly from [Brookes Publishing][1] by checking out online on our website. …
Why is the total billed to my credit card different than the amount on my order invoice receipt?
The amount reflected on your credit card may not equal the dollar amount reflected on the order invoice receipt we provide to you. This is because all prices shown on our website, in our catalogs, and on the invoices we generate are in U.S. Dollars. All orders are billed and payable in U.S. Dollars only. Your credit …
What are my payment options when submitting a new order?
For your convenience, we offer multiple payment options*: credit card, purchase order, check or money order, and wire or ACH transfer. *_International customers: Please visit our [international][1] ordering page or [International KB][2] section for ordering and payment information._ **Credit Card** We accept VISA, …
