BOOKSTORE TRADE POLICY

DISCOUNT

Please contact customer service for discount* information. 

*Some titles may carry discount restrictions.  Special offers including catalog and website sales, product bundles, libraries, and sets are available to consumers only and may not be purchased by resellers.

TERMS                           

Net 30 days. An interest charge of 1.5% per month will be applied to all overdue accounts.

SHIPPING                      

Shipping and handling charges are added to invoice unless your purchase order requires consignee shipping.  Shipments are to one address only; NO drop shipments will be made.

RETURNS                      

Booksellers must return overstock within six (6) months of the original invoice date for full credit.  Return authorization is not required.  Return shipments must include the

• invoice number of the original purchase
• packing list
• titles and quantities intended for return
• reason for return
• RMA chargeback paperwork

All books returned for credit must be postpaid and delivered to our distribution center:

Brookes Publishing Co.

Returns Department

Maple Logistics Solutions

I-83 Industrial Park

60 Grumbacher Road

York, PA    17406-8420

All returns must be received in unmarked, undamaged, re-salable condition.  Any returns received damaged will be destroyed and no credit will be issued.

Resellers do NOT have return privileges for forms, videos, CDs, DVDs, or USBs.

CLAIMS                    

Items(s) you receive damaged or defective must be reported in advance of return and returned within thirty (30) days of invoice to ensure proper credit.  To report damage/defects, contact our Claims Department for instruction and credit: [email protected]