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Our Customer Help & Support Team is available Monday through Friday from 9 a.m. to 5 p.m. ET.

I am tax exempt; can you remove / refund the sales tax on my order?

We are required to collect state sales tax on items shipping to destinations in the following states:

Indiana   |   Maryland   |   Pennsylvania   |   Texas   |   Washington

If you qualify for tax exempt status*, please supply a copy of your state resale certificate, tax exemption  certificate, or other acceptable proof of tax exemption for the state to which the items will be shipped, with your order when you submit it.  We cannot omit sales tax from your order without a copy of your certificate.  If you supply only your tax exempt number, your order will be placed on hold pending receipt of the applicable certificate.  Please include a copy of your certificate with each order you place to assure accurate order processing.

*We are unable to exempt Canadian orders from Goods and Services Tax (GST).  Please see our related KB article for more information on taxable Canadian orders.

What if I place my order online?

If you checkout online via our website, sales tax will be automatically applied to your order, where applicable, and your credit card will be pre-authorized for the total amount of your order including sales tax.  Please include your tax exemption number with your online order.  (We include a field during the checkout process for this purpose).  You will also need to provide us with a copy of your exemption certificate.  We are unable to remove the sales tax from your online order until we receive a copy of your tax exemption certification, so please fax it to 1-410-337-8539, or submit it via our Order Inquiry form here, immediately after placing your order.  Please be sure to reference your web order confirmation number.  As soon as we receive your exemption certificate, your order total will be adjusted and the final total dollar amount authorized on your credit card will be less the sales tax.

NOTE: If you do not supply your tax exemption certificate within 24 hours of placing your online order, your order will be finalized with applicable sales tax.

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  • 10-Feb-2015