Our Customer Help & Support Team is available Monday through Friday from 9 a.m. to 5 p.m. ET.

Why did my international order ship to New Jersey, USA?

In order to keep our international shipping rates affordable to our customers, we ship all international orders using a Freight Forwarding service located in New Jersey, U.S.A.  Your order will be shipped to our Forwarder in New Jersey and will then be shipped to your final delivery address using the courier of their choice.  Courier services may vary in order to offer the most reliable delivery for each global location.  Because your order may change couriers several times between our warehouse and your final destination, we are unable to provide real-time tracking information for your order after it leaves our Freight Forwarder in New Jersey.  Please allow 3-6 weeks for delivery.

As a reminder, any customs, duty, or taxes are the responsibility of the receiver and will not appear on your order.  These fees cannot be estimated by Brookes Publishing and will be billed to the receiver directly by the courier or government agency upon import.

Did this help?  If not, you may return to our Knowledge Base to browse again, or ask us here.

  • 48
  • 05-Feb-2015
  • 1341 Views